In 2009, Ladbrokes found themselves faced with a new regulatory change. PCI DSS.They thought they could resolve their compliance issue through call recorder integration by allowing the recording to be paused when a customer was speaking their payments details, and then resumed automatically afterwards. After assessing market offerings, Ladbrokes found these solutions to be prohibitively expensive, complex and lacking in reporting capability.So TrustCall Pause & Resume v1 was born, and we were proud parents! With support for numerous desktop environments, CRM solutions, a fantastic set of reporting and alerting controls, all at a compelling price point, we soon realised we had developed a market leading solution!Several years later, TrustCall Pause & Resumehad been deployed to 20,000 agent positions globally and we have been recognised as leaders by brand names such as Direct Line Group, LV = and The Co-Operative all enjoy the benefits of our solution.
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