Navigating the maze of GDPR, PSD2, PCI DSS and AML

When looking at fraud and security compliance offerings, call centre managers shouldn’t have to compromise and are advised to seek solutions that:

  • eliminate agent exposure to sensitive personal information, thus drastically reducing the scope of regulatory and compliance requirements
  • are truly carrier independent to avoid locking themselves into multi-year calls and lines deal with a single provider for all locations so they can retain the ability to select the best partners to work with, allowing to ‘right size’ the regulatory challenges
  • provide seamless and integrated (e.g. CRM) identity, verification & authentication solutions.
The best way to protect organisations from losing sensitive data is to completely avoid being exposed to it in the first place. All you need to know is that you got paid.  This special interest forum will discuss the uncertainty of contact centre compliance within a changing regulartory landscape and how to navigate the maze of confusion.

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