When looking at fraud and security compliance offerings, call centre managers shouldn’t have to compromise and are advised to seek solutions that:
- eliminate agent exposure to sensitive personal information, thus drastically reducing the scope of regulatory and compliance requirements
- are truly carrier independent to avoid locking themselves into multi-year calls and lines deal with a single provider for all locations so they can retain the ability to select the best partners to work with, allowing to ‘right size’ the regulatory challenges
- provide seamless and integrated (e.g. CRM) identity, verification & authentication solutions.
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