In 2009, Ladbrokes found themselves faced with a new regulatory change. PCI DSS. They thought they could resolve their compliance…
The problem with online
As webchat and its related services grow in popularity in customer contact centres thanks to its low cost per session, the difficulty of securing and processing payments whilst ‘in session’ has become ever more apparent.
At the point where a payment used to be taken, the agent would traditionally switch the customer to another channel – call into the contact centre or guide to a web page. This, however, completely cuts the conversation with the agent and means that the purchase may not be completed.
The beauty of Webchat/SMS
TrustCall Webchat/SMS overcomes these issues by initiating an outbound payment channel to the customer (voice or SMS), fully populated with the relevant information in terms of amount, references and any other information required.
The customer enters their payment information and the agent closes the session and the sale.
As well as ensuring a seamless experience and helping to close sales, the agent is not exposed to any card details or sensitive information, just as with our On-Demand solution. Protection meets performance.
Our TrustCall Webchat/SMS Partners
PCI-PALPCI-PAL is a suite of solutions designed to help run your customer contact operations in adherence with the Payment Card Industry Data Security Standard (PCI DSS).
VMwareWe are a VMware Professional Solutions Provider.
MicrosoftAs a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
The risk of identity fraud and data exposure is on the increase. And when it strikes, the consequences are as…
Customer card details taken over the phone pose a growing fraud risk to contact centers. On Demand by TrustCall minimizes…