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TrustCall Webchat/SMS

The essential in-session customer experience.

Online transactions with less drop-off.

Designed to combat high shopping basket abandonment rates, Webchat/SMS is the world’s first solution to ensure a seamless and secure payment experience.  

TrustCall Webchat/SMS Introduction

WEBCHAT SERVICES

Webchat services are growing in popularity with contact centres and customers. But people aren’t always buying what’s in their basket due to the difficulty of processing secure payments. Webchat/SMS is the solution. By initiating a populated outbound payment channel, an agent can now close the sale as part of a seamless online experience. Much better than offering interactions with no outcomes.

WITH NO OUTCOMES.

Webchat/SMS Overview

The problem with online

As webchat and its related services grow in popularity in customer contact centres thanks to its low cost per session, the difficulty of securing and processing payments whilst ‘in session’ has become ever more apparent.

At the point where a payment used to be taken, the agent would traditionally switch the customer to another channel – call into the contact centre or guide to a web page. This, however, completely cuts the conversation with the agent and means that the purchase may not be completed.

The beauty of Webchat/SMS

TrustCall Webchat/SMS overcomes these issues by initiating an outbound payment channel to the customer (voice or SMS), fully populated with the relevant information in terms of amount, references and any other information required.

The customer enters their payment information and the agent closes the session and the sale.

As well as ensuring a seamless experience and helping to close sales, the agent is not exposed to any card details or sensitive information, just as with our On-Demand solution. Protection meets performance.

Our TrustCall Webchat/SMS Partners

  • PCI-PAL

    PCI-PAL is a suite of solutions designed to help run your customer contact operations in adherence with the Payment Card Industry Data Security Standard (PCI DSS).
  • VMware

    We are a VMware Professional Solutions Provider.
  • Microsoft

    As a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
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