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TrustCall Pause & Resume

Real-time sensitive data removal tool.

Simple. Proven. Secure……Compliant.

When all you need is a proven mechanism for removing sensitive card data as it occurs from your call recording estate to ensure compliance for legislature.

TrustCall Pause & Resume Introduction


Sensitive data must be removed from your call recording estate to meet regulatory compliance. But with so many interactions passing through your contact centre, you need a solution that can work in real-time. Pause & Resume is exactly that. Recognised by PCI DSS Qualified Security Assessors, it’s the simple and proven way to keep your estate safe from anyone who has bad intentions.


Pause & Resume overview

Tried and tested

Recognised by PCI DSS Qualified Security Assessors (QSAs), Pause & Resume is used by dozens of retail, financial services and government customers across tens of thousands of agent positions.

Two APIs

Pause & Resume offers two client APIs (web service and TCP/IP) as well as having its own dedicated desktop trigger detection application.


Removes the risk

At the heart of the solution is IPI’s Recorder Control Service Server (RCS), a Windows. Net service that allows voice recordings on the Automated Call Recording system to be “paused” and then “resumed”.

When a recording is paused, the speech is automatically replaced by tones. When resumed, the recording continues, preserving the same identity and call length as the original call to protect call and quality integrity.



Our TrustCall Pause & Resume Partners

  • Verint

    Verint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance.
  • VMware

    We are a VMware Professional Solutions Provider.
  • Avaya

    We are Avaya Diamond Partners in Enterprise UC and Contact Centre solutions, as well as Mid-market UC solutions.
  • Microsoft

    As a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
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