In 2009, Ladbrokes found themselves faced with a new regulatory change. PCI DSS. They thought they could resolve their compliance…
Tried and tested
Recognised by PCI DSS Qualified Security Assessors (QSAs), Pause & Resume is used by dozens of retail, financial services and government customers across tens of thousands of agent positions.
Pause & Resume offers two client APIs (web service and TCP/IP) as well as having its own dedicated desktop trigger detection application.
Removes the risk
At the heart of the solution is IPI’s Recorder Control Service Server (RCS), a Windows. Net service that allows voice recordings on the Automated Call Recording system to be “paused” and then “resumed”.
When a recording is paused, the speech is automatically replaced by tones. When resumed, the recording continues, preserving the same identity and call length as the original call to protect call and quality integrity.
Our TrustCall Pause & Resume Partners
VerintVerint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance.
VMwareWe are a VMware Professional Solutions Provider.
AvayaWe are Avaya Diamond Partners in Enterprise UC and Contact Centre solutions, as well as Mid-market UC solutions.
MicrosoftAs a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
The risk of identity fraud and data exposure is on the increase. And when it strikes, the consequences are as…
Customer card details taken over the phone pose a growing fraud risk to contact centers. On Demand by TrustCall minimizes…