Your customer service agents spend most of their time answering questions and guiding people towards a resolution. But there will…
On-Demand is a cloud-based software solution that can either be embedded into your existing CRM system or used as a stand-alone web application.
Removes the risk
When your agents take card payments from customers, at no time does any of the sensitive card information pass into the contact centre environment or systems – whether infrastructure, agents or storage.
Instead, a hosted or cloud-based solution intercepts card data at the network level while your agent remains in contact with the customer. This descopes your telephone payments from PCI DSS compliance.
On completion, the call is simply routed back to the agent, who can then complete closure activities for a seamless customer experience.
Because secure mode and routing to the PCI DSS-compliant payment service provider is only invoked when a payment actually takes place, TrustCall On-Demand is the first cloud-based solution to enable a true pay-as-you go model. This ensures price elasticity, unlike so many of your competitors who are still stuck with seat-based licensing models.
Fewer controls, more freedom
On-Demand slashes the number of security controls required to fulfil from over 300 to just nine.
Our hosted solution is truly carrier independent. There’s no need to lock your business into a multi-year call and line deal with a single provider for all locations, as some of our competitors do.
With us, you can keep all your existing calls and lines contracts intact, decoupling PCI DSS compliance from your operations. That way you retain the ability to select the best partners to work with, allowing you to “right size” your regulatory challenges.
Our TrustCall On-Demand Partners
GenesysGenesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both...
PCI-PALPCI-PAL is a suite of solutions designed to help run your customer contact operations in adherence with the Payment Card Industry Data Security Standard (PCI DSS).
VMwareWe are a VMware Professional Solutions Provider.
AvayaWe are Avaya Diamond Partners in Enterprise UC and Contact Centre solutions, as well as Mid-market UC solutions.
MicrosoftAs a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.