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TrustCall Identity

Multi-Factor Authentication at its finest, ensuring your customer really is….your customer. TrustCall Identity is our innovative Multi-Factor Authentication service with fingerprint, facial and voice biometrics. Engineered for an almost invisible security experience.

Watch our Video or Download our TrustCall Identity Brochure for more information.

TrustCall Identity Introduction


Identifying callers is a tedious experience for both contact centre customers and agents. But as fraudsters become more sophisticated, so too must your defences. Identity automatically deploys multi-factor authentication with fingerprint, facial and voice biometrics for an almost invisible security experience. Making those lengthy, inconsistent processes a thing of the past.


Identity Overview

The power of biometrics

Identity uses speech recognition, voice biometrics, two-factor authentication and Single Sign-On (SSO) to quickly and automatically identify and verify customers and employees alike.

Works in as little as 5 seconds

On average, an agent spends 23-40 seconds authenticating a caller. When you consider the hundreds, even thousands, of calls you receive every day, this amounts to a significant resource and cost overhead.

Identity works in as little as 5 seconds. Saving you time, money and resources.

Modular and flexible

Identity is a modular suite of products that not only frees agents from having to undertake the verification process, but also shields them from any sensitive identification information, delivering the trusted interaction that customers expect.

And because it’s a Computer Telephony Integration (CTI) solution, it works with a wide range of CRM applications, from legacy on-premise systems to the latest cloud offerings.

Powered by the best

Identity is powered by Gemalto, the world leader in digital security. The powerful combination of TrustCall’s expertise in contact centres and Gemalto’s unique experience enables a truly world-class product.

Our TrustCall Identity Partners

  • Gemalto

    Gemalto enables its clients to offer trusted digital services for billions of individuals and things.
  • VMware

    We are a VMware Professional Solutions Provider.
  • Microsoft

    As a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
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