In 2009, Ladbrokes found themselves faced with a new regulatory change. PCI DSS. They thought they could resolve their compliance…
The power of biometrics
Identity uses speech recognition, voice biometrics, two-factor authentication and Single Sign-On (SSO) to quickly and automatically identify and verify customers and employees alike.
Works in as little as 5 seconds
On average, an agent spends 23-40 seconds authenticating a caller. When you consider the hundreds, even thousands, of calls you receive every day, this amounts to a significant resource and cost overhead.
Identity works in as little as 5 seconds. Saving you time, money and resources.
Modular and flexible
Identity is a modular suite of products that not only frees agents from having to undertake the verification process, but also shields them from any sensitive identification information, delivering the trusted interaction that customers expect.
And because it’s a Computer Telephony Integration (CTI) solution, it works with a wide range of CRM applications, from legacy on-premise systems to the latest cloud offerings.
Powered by the best
Identity is powered by Gemalto, the world leader in digital security. The powerful combination of TrustCall’s expertise in contact centres and Gemalto’s unique experience enables a truly world-class product.
Our TrustCall Identity Partners
GemaltoGemalto enables its clients to offer trusted digital services for billions of individuals and things.
VMwareWe are a VMware Professional Solutions Provider.
MicrosoftAs a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
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