With over 30 years of contact centre expertise, our parent company IPI has deployed integrated solutions for major organisations in banking, gaming, insurance, telecoms and retail. TrustCall has inherited this experience, establishing our reputation as true pioneers in security and compliance. Innovation is in our DNA. Watch our Video to see more.
In 2009, Ladbrokes found themselves faced with a new regulatory change. PCI DSS.
They thought they could resolve their compliance issue through call recorder integration by allowing the recording to be paused when a customer was speaking their payments details, and then resumed automatically afterwards.
After assessing market offerings, Ladbrokes found these solutions to be prohibitively expensive, complex and lacking in reporting capability.
So TrustCall Pause & Resume v1 was born, and we were proud parents!
With support for numerous desktop environments, CRM solutions, a fantastic set of reporting and alerting controls, all at a compelling price point, we soon realised we had developed a market leading solution!
Several years later, TrustCall Pause & Resumehad been deployed to 20,000 agent positions globally and we have been recognised as leaders by brand names such as Direct Line Group, LV = and The Co-Operative
all enjoy the benefits of our solution.
See the rest of our PCI History Synopsis.
Technology has never evolved faster. Data has never been more valuable.
Contact centres must mitigate the risk: protect their reputation; protect their customers. TrustCall is here to add certainty to service – enhancing your security without compromising on the customer experience.
We have evolved a unique and comprehensive product suite. Each solution is designed to tackle the security challenges contact centres face as compliance continues to grow in complexity and the world around us becomes ever more data-driven.
Because as those looking to exploit your business become more sophisticated, so too must your defences. For Security and Compliance Peace of Mind…..TrustCall.
There’s no substitute for experience. Handily, the TrustCall team has it in spades. With an in-depth understanding of contact centres and the security challenges they face in a changing world, no one is more qualified to design, deploy and defend your business.
Protecting contact centres from harm takes experts who not only understand the technical and regulatory side of the job, but who care just as much about the human impact of their work.
Explore our vacancies below and discover if we’re perfect for each other.
Location(s): Reading Office and possibly on customer sites Reporting to: Head Of Managed Services Role Objective: The objective of the role is to ensure that IPI deliver an excellent and consistent level of service to customers. The Service Desk is a fundamental function of the Network Operations Centre (NOC) at IPI. The primary activity of…
Location(s): Reading Office Reporting to: BDM / Sales Director. Role Objective: The Business Development Executive is responsible for lead generation and driving new business pipeline. Working under the Business Development Team Manager, Lead Generation will primarily consist of generating appointments with senior Executives via multiple contact channels (calling, Linkedin & email, events) for the Sales…
