In 2009, Ladbrokes found themselves faced with a new regulatory change. PCI DSS.
They thought they could resolve their compliance issue through call recorder integration by allowing the recording to be paused when a customer was speaking their payments details, and then resumed automatically afterwards.
After assessing market offerings, Ladbrokes found these solutions to be prohibitively expensive, complex and lacking in reporting capability.
So TrustCall Pause & Resume v1 was born, and we were proud parents!
With support for numerous desktop environments, CRM solutions, a fantastic set of reporting and alerting controls, all at a compelling price point, we soon realised we had developed a market leading solution!
Several years later, TrustCall Pause & Resumehad been deployed to 20,000 agent positions globally and we have been recognised as leaders by brand names such as Direct Line Group, LV = and The Co-Operative
all enjoy the benefits of our solution.
See the rest of our PCI History Synopsis.
Technology has never evolved faster. Data has never been more valuable.
Contact centres must mitigate the risk: protect their reputation; protect their customers. TrustCall is here to add certainty to service – enhancing your security without compromising on the customer experience.
We have evolved a unique and comprehensive product suite. Each solution is designed to tackle the security challenges contact centres face as compliance continues to grow in complexity and the world around us becomes ever more data-driven.
Because as those looking to exploit your business become more sophisticated, so too must your defences. For Security and Compliance Peace of Mind…..TrustCall.