About us

Contact Centre Compliance...... We live and breathe it.

With over 30 years of contact centre expertise, our parent company IPI has deployed integrated solutions for major organisations in banking, gaming, insurance, telecoms and retail. TrustCall has inherited this experience, establishing our reputation as true pioneers in security and compliance. Innovation is in our DNA. Watch our Video to see more.

In 2009, Ladbrokes found themselves faced with a new regulatory change.  PCI DSS.

They thought they could resolve their compliance issue through call recorder integration by allowing the recording to be paused when a customer was speaking their payments details, and then resumed automatically afterwards.

After assessing market offerings, Ladbrokes found these solutions to be prohibitively expensive, complex and lacking in reporting capability.

So TrustCall Pause & Resume v1 was born, and we were proud parents!

With support for numerous desktop environments, CRM solutions, a fantastic set of reporting and alerting controls, all at a compelling price point, we soon realised we had developed a market leading solution!

Several years later, TrustCall Pause & Resumehad been deployed to 20,000 agent positions globally and we have been recognised as leaders by brand names such as Direct Line Group, LV =  and The Co-Operative
all enjoy the benefits of our solution.

See the rest of our PCI History Synopsis.

 

Technology has never evolved faster. Data has never been more valuable.

Contact centres must mitigate the risk: protect their reputation; protect their customers. TrustCall is here to add certainty to service – enhancing your security without compromising on the customer experience.

We have evolved a unique and comprehensive product suite. Each solution is designed to tackle the security challenges contact centres face as compliance continues to grow in complexity and the world around us becomes ever more data-driven.

Because as those looking to exploit your business become more sophisticated, so too must your defences.  For Security and Compliance Peace of Mind…..TrustCall.

Meet the Team

Been There. Done more.

There’s no substitute for experience. Handily, the TrustCall team has it in spades. With an in-depth understanding of contact centres and the security challenges they face in a changing world, no one is more qualified to design, deploy and defend your business.

Joe Prentis CEO

Dave Glasgow
Sales Director

Kristin Warrior
Finance Director

James Elliott Head of Professional Services

Steve Murray Business Development Director

Louie Malatesta Head of Development

Amanda Muir
Head of HR

Iain Sutcliffe Head Presales

Kenny Sendel
Operations Director & CTO

Our Partners

  • Gemalto

    Gemalto enables its clients to offer trusted digital services for billions of individuals and things.
  • SpeechMatics

    Our mission is to build the best speech technology for any application in any language and put speech back at the heart of communication.
  • Microsoft

    As a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
  • Nuance

    Nuance believes in the power of intelligent systems, and quite specifically what that power can do for you. Our innovations in voice, natural language understanding, reasoning and systems integration...
  • Mitel

    Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of their customers.
  • PCI-PAL

    PCI-PAL is a suite of solutions designed to help run your customer contact operations in adherence with the Payment Card Industry Data Security Standard (PCI DSS).
  • Cisco

    Cisco is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected.
  • Genesys

    Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both...
  • PCI

    The PCI Security Standards Council is a global forum for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection.
  • Verint

    Verint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance.
  • VMware

    We are a VMware Professional Solutions Provider.
  • Interactive Intelligence

JOIN THE TEAM

Find your calling

Protecting contact centres from harm takes experts who not only understand the technical and regulatory side of the job, but who care just as much about the human impact of their work.

Explore our vacancies below and discover if we’re perfect for each other.

  • Sr Service Desk Analyst

    London

    Location(s): Reading Office and possibly on customer sites Reporting to: Head Of Managed Services Role Objective: The objective of the role is to ensure that IPI deliver an excellent and consistent level of service to customers. The Service Desk is a fundamental function of the Network Operations Centre (NOC) at IPI. The primary activity of…

  • Bus Dev Executive (BDE)

    London

    Location(s): Reading Office Reporting to: BDM / Sales Director.   Role Objective: The Business Development Executive is responsible for lead generation and driving new business pipeline. Working under the Business Development Team Manager, Lead Generation will primarily consist of generating appointments with senior Executives via multiple contact channels (calling, Linkedin & email, events) for the Sales…

Resources

Security and Compliance

Brochure

The risk of identity fraud and data exposure is on the increase. And when it strikes, the consequences are as damaging to customers and businesses alike.

Download

On Demand

Brochure

TrustCall believes the best way to protect organizations from losing sensitive data is to completely avoid being exposed to it in the first place. All you need to know is that you got paid.

Download
>

Protect tomorrow, today.
Get in touch.

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