Location(s): Reading Office and possibly on customer sites Reporting to: Head Of Managed Services Role Objective: The objective of the role is to ensure that IPI deliver an excellent and consistent level of service to customers. The Service Desk is a fundamental function of the Network Operations Centre (NOC) at IPI. The primary activity of…
In 2009, Ladbrokes found themselves faced with a new regulatory change. PCI DSS.
They thought they could resolve their compliance issue through call recorder integration by allowing the recording to be paused when a customer was speaking their payments details, and then resumed automatically afterwards.
After assessing market offerings, Ladbrokes found these solutions to be prohibitively expensive, complex and lacking in reporting capability.
So TrustCall Pause & Resume v1 was born, and we were proud parents!
With support for numerous desktop environments, CRM solutions, a fantastic set of reporting and alerting controls, all at a compelling price point, we soon realised we had developed a market leading solution!
Several years later, TrustCall Pause & Resumehad been deployed to 20,000 agent positions globally and we have been recognised as leaders by brand names such as Direct Line Group, LV = and The Co-Operative
all enjoy the benefits of our solution.
See the rest of our PCI History Synopsis.
Technology has never evolved faster. Data has never been more valuable.
Contact centres must mitigate the risk: protect their reputation; protect their customers. TrustCall is here to add certainty to service – enhancing your security without compromising on the customer experience.
We have evolved a unique and comprehensive product suite. Each solution is designed to tackle the security challenges contact centres face as compliance continues to grow in complexity and the world around us becomes ever more data-driven.
Because as those looking to exploit your business become more sophisticated, so too must your defences. For Security and Compliance Peace of Mind…..TrustCall.
Joe Prentis CEO
James Elliott Head of Professional Services
Steve Murray Business Development Director
Louie Malatesta Head of Development
Head of HR
Iain Sutcliffe Head Presales
Operations Director & CTO
GemaltoGemalto enables its clients to offer trusted digital services for billions of individuals and things.
PCI-PALPCI-PAL is a suite of solutions designed to help run your customer contact operations in adherence with the Payment Card Industry Data Security Standard (PCI DSS).
GenesysGenesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both...
CiscoCisco is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected.
SpeechMaticsOur mission is to build the best speech technology for any application in any language and put speech back at the heart of communication.
NuanceNuance believes in the power of intelligent systems, and quite specifically what that power can do for you. Our innovations in voice, natural language understanding, reasoning and systems integration...
MicrosoftAs a Microsoft Gold Certified Partner, we are among the most highly accredited independent technical support providers.
VerintVerint Systems Inc. is a global leader in Actionable Intelligence solutions for customer engagement optimisation, security intelligence, and fraud, risk and compliance.
AvayaWe are Avaya Diamond Partners in Enterprise UC and Contact Centre solutions, as well as Mid-market UC solutions.
NxteraNxtera is a leader in bringing innovative automated software solutions to the financial, media and call center markets that solve key business challenges.
VMwareWe are a VMware Professional Solutions Provider.
Location(s): Reading Office Reporting to: BDM / Sales Director. Role Objective: The Business Development Executive is responsible for lead generation and driving new business pipeline. Working under the Business Development Team Manager, Lead Generation will primarily consist of generating appointments with senior Executives via multiple contact channels (calling, Linkedin & email, events) for the Sales…
Complying with the payment card industry’s data security standard (PCI DSS) might make great business sense, but it can present…
Organisations usually start their customer journey initiatives by mapping the different journeys that customers take during their buying experience. These…